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Frequently Asked Questions
1. How do I channel
through the Internet ?
All you have to do is search for the Doctor, using the search facility provided on this web site.
After selecting the required session of the Doctor, you have to details of the patient and make the payments to
confirm the appointment. You will need a credit card to make the payment: any Visa or Mastercard or the
American Express credit card. When you reach the payment page in this web site, you should select the relevant
credit card and either Sampath Bank or Seylan Bank for Visa and Mastercard to process the payment. Thereafter,
from this web site, you will be connected to payment gateways of either Sampath Bank or Seylan Bank, or to the
payment gateway of AmEx where you can enter credit card details securely, to pay for the appointment. At the
end, the web site will present you with the receipt that you should print to be produced at the Hospital.
2. Can I make the payments
in cash if I channel through the bank?
Please go to the nearest Sampath Bank branch or the Peoples? Bank branch and channel the doctor
you want. You can make payments in cash to the Teller and obtain a receipt for your channel appointment.
If you have an account at Sampath Bank or Peoples? Bank, you can also charge the payment to your account
with the Bank.
3. How do I cancel an
appointment that I have made on the Internet or at the Bank ?
You cannot cancel an appointment made through eChannelling and obtain a refund of the fee.
However, you could request a change to the appointment before the commencement of the Doctor's consultation
session at the Hospital. You may call the Hospital to enquire and then visit their channelling service to
request the cancellation.
(Telephone number of the hospital is given in your channel receipt)
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4. How do I get technical
support for channelling using this eChannelling web site ?
If you have encountered any difficulties using this web site, please call 011 5 300 400
between 8.30 a.m. to 5.00 p.m. or the eChannelling hotline 011 5 300 400 around the clock, 365 days.
5. Whom should I call to get further
information about doctors, my appointments or cancellations ?
For further information on Doctors and appointments please contact:
Address : SunCity Towers, Mezzanine Floor, No 18, St. Anthony's Mawatha,
Colombo 03, Sri Lanka.
Call Centre Hotline : 011 5 300 400
Office Contact Number : 011 7 600 500
Customer Care : 011 5 300 400 / 077 3 411 699 (Niroshan)
e-mail : help@echannelling.com
web : www.echannelling.com
(Telephone number of the hospital is given in your channel receipt)
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6. What is Sampathnet ?
SampathNet provides you with Internet access to all your Sampath Bank accounts. If you already
have an account with Sampath Bank, but you do not use SampathNet, please visit your nearest Sampath Bank branch
and register yourself to use the SampathNet. Once you are registered as a SampathNet user, you can simply
pay for your eChannelling doctor's appointment using your Sampath Bank account on the eChannelling web site.
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